faq

Installation & Migration

 

Is VOIP stable & reliable enough to use in my office?


VOIP has already being around for many years and has how become an attractive alternative to traditional PSTN connections. We however realise that your phone system is a key component of your business and must be reliable. This is why we encourage customers who can not guarantee that their Internet connection will be stable to have a fall back solution such as a PRI or BRI connection. Slacht can be configured to have many fail-over configurations so if you Internet connection goes down calls can be routed through a traditional PSTN connection.


Can I be assured of good call quality?

 

We only work with hardware which has been put through rigorous testing so we can guarantee call quality. All our cards come with echo cancellation modules to ensure quality over PSTN connections. With VOIP call quality depends on the quality of your Internet connection and we can advise you on this area.


How do I install the Slacht PBX?

 

All of our servers come pre-installed with all interface cards automatically configured. This means our system is practically Plug and Play and a basic setup can be configured in minutes using our user-friendly management interface.


Do i need to rewire my office?


All of our phones come with an inbuilt Ethernet bridge meaning if do not have to rewire your office if existing Cat5 cabling exists.


Can Slacht work with my existing phone system?


Yes, Slacht can work along side existing phone systems if you wish. So if you are expanding you do not necessarily have to throw out your existing phone system. It also means Slacht can act as a backup solution or can provide additional functionality to your existing system.


Can I use Analog Phones?


Yes you can use Analog phones with our system but you will need an ATA adapter for each phone. Currently however there is not much difference in price between an ATA adapter and a new VOIP phone so we recommend customers installing new phones.


Does Slacht support multi-locations?


Yes there are various ways Slacht can be used in more than one office. You can install a Slacht server in each location and link them together using VOIP, this is commonly used where there are PSTN connections in both locations. If there is only PSTN connections in one location you can link phones to the server over your existing VPN or host the server on a public IP Address.


Do I have to use VoIP?


Our system supports a full range of telecommunications protocols and VoIP protocols such as SIP and IAX are just two of them. If you do not wish to use VOIP or do not even have an Internet our system can still meet your needs.

 

 

 

Hardware

 

What servers do Slacht use?


To ensure the reliability and performance of the Slacht PBX we only support a certain range of hardware which has been extensively tested. Our main server can be seen here. We do however offer more powerful systems with processor and memory upgrades if your system requires. We also offer tower and rackmount designs.


How long is the Hardware warranty?


We offer a one year warranty on the Slacht hardware but can guarantee replacement parts for up to 5 years. All phones and interface cards come with a one year manufactures warranty.


Can I buy the software alone and use my own hardware?


Yes, if you wish to install the Slacht PBX on your own server we offer the Slacht PBX in an ISO format. We however can not guarantee that your hardware will be supported by our system but can certify you hardware.


What phones are supported?


We currently support the Snom range of IP phones, Linksys SPA941 and SPA942 phones.


Can I use my own phones?


Yes, there are many IP phones which will work with the Slacht PBX but we only offer those which we have extensively tested and certified. If you wish to use your own phone you can do so but we can not offer after sales support for it.


 

 

Partner

 

Why become a partner?

 

  • Position your company in line with the market leaders of IP-PBX phone systems and telecommunications technology
  • Make the most of our knowledge database by receiving our system documentation and gaining access to our online forum
  • Protect your investment through our commitment to open industry standards; build on your investment in the future without having to re-architect
  • Lower your risk and maximise your return on investment with our cost-effective, reliable system
  • Slacht is more economical than its market competitors because of the open source standards on which it is built. It offers all of the functionality of a traditional PBX and more at only a fraction of the cost. This includes not just installation costs, but also support and running costs. Our system can also be expanded easily and cheaply, whereas our competitors often charge large amounts for adding new extensions to a system.

How to become a partner?


If you wish to become a partner fill out an inquiry form or contact us here.

 

What training do you offer?

 

We offer free training as part of your partner certification. We will also work with you on initial installs to ensure you feel confident on using our system.


How do you support me?

 

If you develop problems with our system we offer you a full range of support. We are constantly updating and developing our system and if you require any additional features we can develop them for you. Also if there are large installations with complex requirements such as voice recognition we can also work with you. Slacht can also be configured remotely meaning we can offer support from our office ensuring fast response times.
 
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